Virtual Care · Choosing a Visit
Quick Online Care, phone or video? Pick by what the provider needs to know
The right visit type is not about price, it is about how much back-and-forth your situation needs and whether anything has to be seen. Choose well and one visit is enough. This page makes the choice obvious.
Quick Online Care $19.99 · Phone $39 · Virtual Video $49 · Extended $69
The short answer
QuickCare from $19.99 handles simple, well-described problems in writing. A $39 phone visit suits anything that needs a conversation but nothing to look at. A $49 video visit is right when the provider needs to see a rash, an eye, a wound or a child. If it needs to be touched, measured or imaged, you need an in-person visit.
- Who it is for
- Anyone who knows they need care and wants the cheapest appropriate visit type rather than the most expensive one.
- When it may not fit
- Anyone with emergency symptoms, and anyone who needs an in-person examination — no visit type here substitutes for that.
- What it costs
- QuickCare from $19.99, phone $39, video $49, extended video $69. In person $99 for members, $149 without a membership.
- What to do next
- Pick the visit type that fits, then call to be scheduled.
In an emergency call 911 or go to the nearest emergency department.
Prices and material terms
- Quick Online Care$19.99Online review of an eligible straightforward concern, without a scheduled live appointment.
- Phone visit$39A conversation with a licensed provider when nothing needs to be seen.
- Virtual Video Visit$49A face-to-face virtual visit for one concern.
- Extended Visit$69For 2–3 concerns or a more involved visit.
- In-person visit, without membership$149One-time in-person visit in the Fort Worth area.
Published prices, payable by card, HSA or FSA. Presence-led visits are for ages 13 and older, with the patient located in Texas or Illinois for provider-led services. Membership is not insurance and does not cover hospital, surgical, specialist or emergency care.
The short answer
- The short answer
- Quick Online Care suits a straightforward request you can describe in writing. A phone visit suits anything needing conversation. A Virtual Video Visit suits anything a provider should look at. An extended visit suits several issues at once.
- Quick Online Care — $19.99
- Eligible straightforward concerns reviewed online without a scheduled live appointment. Provider assessment determines whether the concern can be handled asynchronously.
- Phone visit — $39
- A live conversation when there is history to work through but nothing to look at.
- Virtual Video Visit — $49
- The most-chosen option. Anything visual — rash, eye, swelling, wound, breathing effort, or a child you want observed.
- Extended Visit — $69
- More time for multiple conditions, a long medication list or a full catch-up.
This page sits under virtual care — start there if you want the full picture first.
Pick the visit type in ten seconds
- Start online care — $19.99
Simple, unchanged, mostly a documentation or refill question
Quick Online Care from $19.99. You submit details, a provider reviews and responds.
- Book a phone visit — $39
You want to talk it through, and there is nothing to look at
Phone visit, $39. No app, no camera, no smartphone required — a normal phone call works.
- Book a video visit — $49
There is something a provider should see
Video visit, $49. Rashes, eyes, swelling, wounds and how a child is breathing all benefit from being seen.
- Book a phone visit — $39
You have no smartphone, poor signal or limited data
Choose the phone visit. Nothing about the assessment is downgraded, and it suits rural and older patients well.
Choose by what the provider needs
Written description is enough → Quick Online Care
Routine refill evaluations, simple documentation after a short illness, straightforward follow-ups, lab result review and routine lab-order evaluations.
Needs a conversation → phone
Symptoms that are hard to summarize, a medication that is not working well, questions with several branches, or when video is a barrier.
Needs to be seen → Virtual Video Visit
Rashes and skin changes, an eye, swelling, a wound, breathing effort, or a child whose behavior you want observed.
Needs time → Extended Visit
Multiple conditions, ten medications, an older adult catch-up with a caregiver present, or post-hospital follow-up.
How Quick Online Care actually works
Quick Online Care is an online, non-appointment pathway: you submit structured information about a specific eligible concern and a licensed provider reviews it. There is no scheduled live appointment, which is what makes it the least expensive option at $19.99.
Refill requests and work or school note evaluations are examples, not guarantees. Eligibility and provider assessment determine what can be handled asynchronously.
Quick Online Care's limitation is inherent: some concerns cannot be responsibly resolved without a conversation or a look. If your provider determines that, you will be told what level of care is needed instead of being left with a non-answer.
Applying an amount already paid toward an upgraded visit is a policy we are still confirming operationally, so we do not present it as a live guarantee on this page.
Worked examples
"I need my blood pressure medication refilled"
Quick Online Care, $19.99 — as long as nothing has changed and you have recent readings. If it is not controlled, choose a phone visit.
"My child has a rash on her back"
Video, $49 — pattern and distribution matter. For children under 13, Whole Family Virtual Care is the pathway.
"I was out sick for two days and need a note"
Quick Online Care, $19.99 for a short current illness. Multi-day absences and clearance questions need a phone or video visit.
"My labs came back and I do not understand them"
Quick Online Care, $19.99 for a straightforward review. Choose phone or video if several values are off or you have many questions.
"Burning with urination since last night"
Phone or video — symptoms overlap with conditions that need testing or examination, so a live encounter is appropriate.
"Mom takes nine medications and just left the hospital"
Extended Visit, $69, ideally with a caregiver present and every bottle on the table.
None of these are right when
Virtual care fits
- Everyday illness, follow-up, documentation after evaluation and medication questions
- Reviewing labs, readings and instructions
- Deciding whether something needs to be seen today
Go elsewhere immediately
- Chest pain, pressure, trouble breathing or fainting — call 911
- Sudden weakness, facial droop or trouble speaking — call 911
- Heavy bleeding, a serious injury, or a possible fracture
- A fever in an infant under three months
- Thoughts of harming yourself — call or text 988
Virtual care never replaces emergency care. See our emergency care notice.
Questions people ask
How does $19.99 Quick Online Care work?
You submit structured information about an eligible straightforward concern online and a licensed provider reviews it. There is no scheduled live appointment, which is why it is the lowest-cost option.
What is the difference between Quick Online Care and a Virtual Video Visit?
Quick Online Care is an asynchronous online review with no live appointment. A Virtual Video Visit is a live encounter where your provider can see and speak with you, which is necessary for anything visual or complex.
What if my concern needs a higher level of care?
Your provider will tell you what is needed — a live visit, in-person evaluation or emergency care. Applying an amount already paid toward an upgraded visit is a policy we are still confirming, so we do not present it as a guarantee.
Is video always better?
No. For a straightforward refill or a lab review, video adds cost and scheduling without adding clinical value. For anything visual, it is clearly worth it.
Which is best for an older adult?
Often the extended video visit at $69, because medication lists and multiple conditions need time. A phone visit at $39 is a good option when video is a barrier.
About this information
Written by the Presence care team for patients considering care with us. Presence care is delivered by licensed providers, including a board-certified Adult-Gerontology Primary Care Nurse Practitioner — not by a physician, and not by software. Meet your provider.
This page explains how our service works. It is general information, not a diagnosis, and it is not a substitute for an evaluation of your own situation. Whether testing, treatment or a prescription is appropriate is decided during a visit.
If this is an emergency — chest pain, trouble breathing, stroke symptoms, severe bleeding, or thoughts of harming yourself — call 911 or go to the nearest emergency department. See our emergency care notice.
Know which visit you need?
Start online for $19.99, or choose the phone, video or extended visit that fits your situation.