What household coverage means
Presence household virtual membership is priced per household, not per person: Virtual Family Care is $19.99 a month for everyone in the home, with unlimited virtual visits and pediatric virtual care included. Adding an extra family member does not add a fee. Full terms sit on membership pricing.
If your household also wants scheduled in-office care, Virtual + Local In-Office Care is $29.99 a month and includes two local in-office visits per membership year for the household, then $99 for each additional local visit. In-office care is for ages 13 and older.
A family visit, start to finish
Say who the visit is for
The patient is named when the visit is requested — a parent, a teenager or a young child. For anyone under 18, a parent or legal guardian gives consent and takes part in the visit.
Gather the useful things
Current medications and doses, allergies, a recent temperature if there is fever, how long this has been going on, and what you have already tried. For a rash or an eye, good daylight and a steady camera matter more than anything else.
Have the visit by phone or video
A licensed provider takes the history, looks at what can be seen, and explains the plan. For a child, video is almost always more useful than phone.
Leave with a plan you understand
That may be care at home, a prescription if the clinical picture supports one, testing, or a clear instruction to be seen in person. Nothing is promised in advance.
What families use it for most
- Sore throats, coughs, colds, sinus symptoms and seasonal allergies
- Rashes, insect bites and skin concerns that photograph clearly
- Pink eye and other common eye irritation
- Stomach upset without red-flag features
- Follow-up on something already being managed, including medication questions
- The overnight question of whether this can wait until morning
What can telehealth help with sets out the full scope, including the parts virtual care handles badly.
Where household virtual care stops
A virtual provider cannot examine an ear drum, feel an abdomen, test hearing, take an X-ray or run a rapid test in the room. Anything that depends on those needs in-person care. Severe or frightening symptoms — trouble breathing, a stiff neck with fever, a seizure, dehydration in a young child, a serious injury — belong in an emergency department, and in an emergency you should call 911.
In-office care at Presence is for ages 13 and older, at our North Richland Hills practice, by appointment. Children 12 and under are cared for virtually on the household membership.