Presence Answers
Family & pediatric virtual care
Families rarely get sick one person at a time. These answers explain how household virtual membership works, what a virtual visit can do for a child, and when a child needs hands-on care instead.
Written by the Presence care team · No visit guarantees a prescription or a note · Membership is not insurance
Full answers in this category
How does telehealth work for a whole family?
What household virtual care looks like in practice: who is covered, how a visit is requested for a child or a parent, what happens in the visit, and where it stops.
Can children use telehealth?
Children can be cared for virtually for many everyday concerns, with real limits. What a pediatric virtual visit covers, how consent works, and when a child must be seen in person.
Ready to act on this? Family Virtual Health
Quick answers
Short answers to the questions people ask before booking. Each links to the page that owns the full detail.
Can a child use telehealth?
Yes, through Whole Family Virtual Care, whose network clinicians see all ages. Presence one-time care is for ages 13 and older.
There is no Presence-imposed pediatric age cut-off on the network pathway. Network clinicians decide case by case whether a concern is appropriate for virtual management and refer to in-person, urgent or emergency care when it is not.
Limits: Infants and young children with fever, breathing difficulty, dehydration or reduced responsiveness need in-person assessment.
My child is sick at 2am. What can I do?
Whole Family Virtual Care is the overnight pathway: 24 hours a day, 7 days a week, 365 days a year, for everyone in the household.
It is the reason many households enrol — one membership at $19.99 a month, available at 2am, rather than a decision between an emergency-department bill and waiting until morning.
Limits: Breathing difficulty, a fever in a very young infant, dehydration, a non-fading rash or reduced responsiveness are emergencies — call 911.
Why can't Presence see my child under 13 directly?
Presence's own one-time clinical pathway is for ages 13 and older. Younger children are seen through the Whole Family network, which is staffed for all ages.
This is a scope decision, stated plainly so nobody books the wrong visit. The routing is never a dead end: an under-13 request goes to the household membership, which covers everyone at home.
Limits: Presence's provider is a board-certified Adult-Gerontology Primary Care Nurse Practitioner; we never imply she personally treats younger children.
Who counts as my household on the family membership?
Everyone living in your household, adults and children, for $19.99 a month.
It is one membership rather than a per-person price, which is why it changes behaviour: nobody at home is triaged by cost at 11pm. Material terms: $39.99 one-time registration, a 12-month commitment billed monthly, automatically renewing.
Limits: It is a membership, not insurance, and there are no copays only for membership-covered self-pay services.
Everyone at home is ill at once — what is the cheapest way through it?
A household membership, because it covers each of them at no additional per-visit cost for included virtual care.
Paying per visit for three or four people in one week is where families get hurt. One household membership at $19.99 a month is usually less than a single urgent-care visit.
Limits: Network clinicians still decide what is appropriate virtually, and will refer anyone who needs examining.
Does this work for a young adult or student away from home?
Yes — for ages 13 and older through Presence where licensed, and anywhere in the country through the household membership.
A student in another state is exactly the case the nationwide network handles well: care where they physically are, at any hour, on the household membership.
Limits: Adult students control their own care decisions and consent.
Other answer categories
About this information
Written by the Presence care team for patients considering care with us. Presence care is delivered by licensed providers, including a board-certified Adult-Gerontology Primary Care Nurse Practitioner — not by a physician, and not by software. Meet your provider.
This page explains how our service works. It is general information, not a diagnosis, and it is not a substitute for an evaluation of your own situation. Whether testing, treatment or a prescription is appropriate is decided during a visit.
If this is an emergency — chest pain, trouble breathing, stroke symptoms, severe bleeding, or thoughts of harming yourself — call 911 or go to the nearest emergency department. See our emergency care notice.
Still deciding?
Call and we will tell you honestly which option fits your household — including when the answer is none of ours.