Illinois Care · Rockford & Winnebago County
Virtual doctor visits for Rockford families
Reach a licensed provider any hour from home in Rockford, Loves Park, Machesney Park, Belvidere or anywhere in Winnebago County — with quarterly in-person Illinois care days held four times a year for visits that need hands-on assessment.
From $19.99/mo · 24/7/365 virtual access · Quarterly in-person care days
The short answer
- Who this is for
- Households in Rockford, Loves Park, Machesney Park, Belvidere, Roscoe, Rockton and the surrounding Winnebago and Boone County communities.
- What you get
- Unlimited 24/7/365 virtual visits with an Illinois-licensed provider. In-person Illinois care days are held quarterly — four times a year, about once every three months — with dates announced to members once set.
- How local care works here
- Presence does not run a daily clinic in Rockford. In-person care days are held quarterly — four times a year, roughly once every three months — rather than daily, and members are told each date as soon as it is scheduled.
- What it costs
- Illinois eligibility tiers start at $19.99/month, with couple and family options — see the Illinois page for which tier applies to you.
- Next step
- Check your Illinois rate and get started.
This page sits under illinois care — start there if you want the full picture first.
Access is the problem in northern Illinois, not distance
Rockford is not short of medical buildings. What households describe is the wait: weeks for a routine primary care appointment, a full evening at urgent care for a sinus infection, and a rotating cast of providers who each start from zero. For shift workers at the hospitals, the plants and the distribution centers along I-39 and I-90, a weekday-daytime appointment slot is itself the obstacle.
A virtual-first membership inverts that. The care you need most often — infections, refills, rashes, blood pressure follow-up, a sick child at 11pm — happens the same hour, from your kitchen, with a provider who has your history in front of them.
24/7/365 virtual visits
Phone or video with a licensed provider, unlimited and included. No appointment required for included virtual care.
Quarterly Illinois care days for in-person needs
Planned local days for hands-on visits. Dates are not yet set; members are notified in advance so you can plan around a shift.
Member pricing behind the visit
Labs, imaging and medications are quoted at member pricing through participating partners before anything is ordered.
How a Rockford membership works day to day
Join at your Illinois rate
Illinois has its own eligibility tiers starting at $19.99/month. The Illinois page shows which one applies to you.
Use virtual care immediately
Any hour, any day, for the whole household on couple and family plans.
Use a planned Illinois care day when you need to be seen
For examinations, hands-on assessment and visits that genuinely require being in the room.
Get labs and medications at member pricing
Quoted first, ordered only when the result will change your care.
In-person Illinois care days are held quarterly, four times a year — never daily, with each date announced once scheduled. Virtual access is continuous, 24/7/365.
What this does and does not replace
A strong fit for
- Shift workers who cannot use weekday-daytime appointment slots
- Families wanting one point of contact for everyday illness
- Uninsured and high-deductible households in Winnebago County
- Ongoing blood pressure, diabetes, thyroid and cholesterol care
- Anyone tired of a different provider at every visit
Not a substitute for
- Emergency care — call 911 or go to the nearest emergency room
- Hospital, surgical or specialty costs
- Insurance or any coverage requirement
- Daily walk-in in-person availability in Rockford
Illinois membership options
Virtual Family Care
$19.99/month
Unlimited 24/7 virtual care for your entire household — care when you need it, from the comfort of home.
- Unlimited 24/7/365 virtual visits by phone or video for your household
- Pediatric virtual care included for children under 13
- Skip the traffic, the waiting room and the missed workday
- Local in-office visits $129 per visit for members ages 13+
- Member pricing on labs, imaging and medications
- No insurance required · No copays for virtual visits
$19.99/month · Billed monthly · 12-month commitment · Covers your household · $129 per local in-office visit · One-time $49 onboarding before a first in-person visit
See Membership Details
- Unlimited virtual visits, 24/7/365, by phone or video with a licensed provider — no copay for virtual care and no per-visit fee.
- Skip the traffic. Skip the waiting room. Skip missing work. And skip paying urgent care or ER prices for something that may be handled virtually.
- Pediatric virtual care is included for children under 13. Local in-office Presence care is for ages 13+; when a younger child needs hands-on care, families can access participating pediatric partners.
- When virtual care isn't enough, members can be seen in person at the Presence practice in North Richland Hills. Local in-office visits on this plan are $129 per visit and are not included in the monthly membership.
- Member pricing on labs, imaging and medications through participating partners. Savings vary by service and facility.
- Membership requires a 12-month commitment, billed monthly, and continues month to month afterward.
- Membership is not health insurance. See Membership & Care Information in the footer for full disclosures.
12-month membership commitment · Billed monthly. Local in-office visits are billed at $129 per visit and are not included in the monthly fee. Local Presence primary care is for ages 13+. A one-time $49 clinical onboarding & medical history review is completed before your first in-person visit.
MOST POPULAR · BEST VALUE
Virtual + Local In-Office Care
$29.99/month
Unlimited 24/7 virtual care for your household, with two local in-office visits included every year.
- Unlimited 24/7/365 virtual visits for everyone at home
- 2 local in-office visits included annually; additional visits $99 each
- Pediatric virtual care included for children under 13
- No copays for virtual visits · No insurance required
- Member pricing on labs, imaging and medications
$29.99/month · Billed monthly · 12-month commitment · Covers your household · 2 local in-office visits included annually, then $99 each · One-time $49 onboarding per person before a first in-person visit
See Membership Details
- Unlimited 24/7/365 virtual visits for everyone in the household, including pediatric virtual care for children under 13.
- Because kids get sick at night. Work runs late. Traffic is brutal. Whether it's 2:00 in the afternoon or 2:00 in the morning, your family still has access to care.
- Two local in-office visits are included each membership year for household members ages 13+. Additional in-office visits are $99 each.
- Children under 13 receive virtual care and referral to participating pediatric partners when hands-on care is needed.
- Member pricing on labs, imaging and medications through participating partners. Savings vary by service and facility.
- 12-month commitment, billed monthly. Membership is not health insurance.
12-month membership commitment · Billed monthly. Includes 2 local in-office visits per membership year for household members ages 13+; additional in-office visits are $99 each. Local Presence primary care is for ages 13+.
Individual Unlimited
Ages 19–44$79/month
Ages 45–64$89/month
Ages 65+$109/month
Make Presence your primary care home, with age-based pricing and local visits that aren't counted.
- Unlimited 24/7/365 virtual visits by phone or video
- Unlimited medically appropriate local primary care visits
- No per-visit charge for covered local primary care
- Same local provider for continuity of care
- Member pricing on labs, imaging and medications
$79/month ages 19–44 · $89/month ages 45–64 · $109/month ages 65+ · Billed monthly · 12-month commitment · One-time $49 onboarding before your first in-person visit
See Membership Details
- Unlimited virtual visits, 24/7/365, plus unlimited medically appropriate local primary care visits with no per-visit charge.
- Wellness and annual visits, sick visits, follow-ups, referrals and authorizations are included when medically appropriate.
- You see the same local provider each time, so your history, medications and goals carry forward between visits.
- A one-time $49 clinical onboarding and medical history review is completed before your first in-person visit.
- Local primary care is for ages 13+, scheduled at the Presence practice in North Richland Hills. Appointment availability varies.
- Age-based monthly pricing: $79 ages 19–44, $89 ages 45–64 and $109 ages 65+. 12-month commitment, billed monthly. Membership is not health insurance.
12-month membership commitment · Billed monthly. Ages 13+ for local primary care. One-time $49 clinical onboarding & medical history review before your first in-person visit.
COMPLETE FAMILY CARE
Family Unlimited
$219/month
Complete household care with unlimited local primary care visits.
- Unlimited 24/7/365 virtual visits for the household
- Unlimited medically appropriate local primary care visits (ages 13+)
- No per-visit charge for covered local primary care
- Family of up to 5 · each additional child after 5 is $29/month
- Member pricing on labs, imaging and medications
$219/month · Billed monthly · 12-month commitment · Family of up to 5 · Each additional child after 5 is $29/month
See Membership Details
- Unlimited 24/7/365 virtual visits for the household, plus unlimited medically appropriate local primary care visits for members 13+ with no per-visit charge.
- Covers a family of up to five. Each additional child after five can be added for $29/month.
- Children under 13 receive pediatric virtual care and access to participating pediatric partners when hands-on care is needed.
- A one-time $49 clinical onboarding and medical history review is completed before each member's first in-person visit.
- The same local provider follows your household's history, medications and preventive care over time.
- 12-month commitment, billed monthly. Membership is not health insurance.
12-month membership commitment · Billed monthly. Children under 13 receive pediatric virtual care and access to participating pediatric partners when hands-on care is needed.
Full terms, applicable in-office visit prices and the one-time $49 onboarding fee are on the pricing page. Presence is a healthcare membership, not insurance.
Questions people ask
Is there a Presence clinic in Rockford?
No daily clinic. In-person care in Illinois happens on designated care days, four times a year; each date is announced to members in advance. Virtual care is available 24/7/365.
Which towns around Rockford does this cover?
Virtual care is available anywhere in Illinois where our providers are licensed, including Loves Park, Machesney Park, Belvidere, Roscoe, Rockton and Winnebago.
How much is it in Illinois?
Illinois has its own eligibility tiers starting at $19.99/month, with couple and family options. The Illinois page lists each tier and who qualifies.
Can my kids use it?
Yes, on couple and family memberships children are included for virtual care.
About this information
Written by the Presence care team for patients considering care with us. Presence care is delivered by licensed providers, including a board-certified Adult-Gerontology Primary Care Nurse Practitioner — not by a physician, and not by software. Meet your provider.
This page explains how our service works. It is general information, not a diagnosis, and it is not a substitute for an evaluation of your own situation. Whether testing, treatment or a prescription is appropriate is decided during a visit.
If this is an emergency — chest pain, trouble breathing, stroke symptoms, severe bleeding, or thoughts of harming yourself — call 911 or go to the nearest emergency department. See our emergency care notice.
Rockford care that fits your schedule
Check your Illinois rate and get started, or read how Illinois care works.