Illinois · Virtual Care
Telehealth in Illinois, with a provider licensed to treat you here
Illinois telehealth is not a loophole and not a symptom chatbot. It is a visit with a licensed provider who can evaluate you, order testing, prescribe when it is appropriate and follow up — as long as that provider is licensed for the state you are physically in when the visit happens. Ours is. Here is exactly what that means for an Illinois household.
For patients located in Illinois · Virtual visits available now · In-person Illinois care days four times a year · dates announced once scheduled
The short answer
Eligible patients located in Illinois can use Presence virtual care by phone or video, and memberships start at $19.99 a month. In-person Illinois Care Days are held quarterly — four times a year, about once every three months — and each date is announced to members once it is scheduled, so nothing here is a bookable in-person appointment yet.
- Who it is for
- Adults and teenagers aged 13+ physically located in Illinois at the time of the visit.
- When it may not fit
- Anyone expecting routine in-person visits in Illinois, emergencies, or care for children under 13 outside the household membership.
- What it costs
- $39 by phone, $49 by video. Memberships from $19.99 a month include unlimited 24/7 virtual visits.
- What to do next
- Call to be seen, and ask about in-person Care Days if you want to be seen locally.
In an emergency call 911 or go to the nearest emergency department.
Prices and material terms
- Quick Online Care$19.99Online review of an eligible straightforward concern, without a scheduled live appointment.
- Phone visit$39A conversation with a licensed provider when nothing needs to be seen.
- Virtual Video Visit$49A face-to-face virtual visit for one concern.
- Extended Visit$69For 2–3 concerns or a more involved visit.
- In-person visit, without membership$149One-time in-person visit in the Fort Worth area.
Published prices, payable by card, HSA or FSA. Presence-led visits are for ages 13 and older, with the patient located in Texas or Illinois for provider-led services. Membership is not insurance and does not cover hospital, surgical, specialist or emergency care.
The short answer
- Can I be seen in Illinois
- Yes. Presence provides virtual visits to patients physically located in Illinois for applicable provider-led services, with an Illinois-licensed provider.
- What the state line changes
- Telehealth rules follow where you are sitting, not where the practice is. If you are in Illinois during the visit, an Illinois-licensed provider must see you — which is why licensure, not marketing reach, decides availability.
- What is not available yet
- In-person Presence visits in Illinois happen on designated care days, four times a year. Until a date is announced nothing is bookable, and there is no daily Illinois office.
- What it costs
- Illinois membership tiers start at $19.99/month depending on eligibility, and self-pay visit prices are published so a one-off visit has a known cost.
- Next step
- Check which Illinois rate applies to you and start.
This page sits under illinois care — start there if you want the full picture first.
Illinois practicalities: where you get drawn, where you collect
Blood draws
Orders are sent to a patient-service centre near your address — Rockford, Belvidere, Loves Park and the surrounding towns all have options, including several inside retail pharmacies.
Imaging
X-ray, ultrasound, CT and MRI are performed at an Illinois facility. We tell you what to ask for and quote a self-pay range before you go.
Prescriptions
Sent electronically to any Illinois pharmacy you name, including mail-order. Controlled substances are not prescribed virtually.
Records
Results come back to your Presence provider, so the follow-up conversation is with someone who already has the numbers.
Yes, we are licensed in Illinois — and here is when in-person care days happen
Melissa is licensed in Illinois, so Illinois residents can be seen virtually today. What decides eligibility is the state you are physically in during the visit, not where you were seen before.
In-person Illinois care days are held quarterly — four times a year, roughly once every three months. Each date is announced once it is scheduled. There is no bookable in-person date today and no daily Illinois office, and we will not imply otherwise.
Virtual care in Illinois
Operational now, 24/7 access on membership, from $19.99/month.
Quarterly in-person care days
Four planned each year. Announced when scheduled — ask to be told when the next date is set.
Labs and pharmacy
Orders go to a draw site near you and prescriptions to the Illinois pharmacy you name, at member pricing.
Insurance options are available; coverage and in-network status vary by plan and must be verified before the visit.
What an Illinois virtual visit can handle well
Most of what sends an Illinois household looking for same-day care is genuinely well suited to a phone or video visit: a sinus infection that has turned the corner, a urinary tract infection, a rash, pink eye, a cough that will not settle, a sick child at 11pm, a refill on a medication you have taken for years, or a blood pressure reading that needs interpreting rather than panicking over.
The value is not only speed. It is that the same provider can look at the last visit, the last result and the current medication list instead of starting from a blank screen — the thing a rotating urgent-care roster structurally cannot do.
Everyday illness
Respiratory and sinus symptoms, sore throat, flu-like illness, stomach upset, urinary symptoms, skin and eye concerns.
Ongoing conditions
Follow-up and monitoring for blood pressure, cholesterol, thyroid and diabetes, including result interpretation and medication adjustment where appropriate.
Medications
Refill evaluation and side-effect questions. Controlled substances are not prescribed through virtual visits.
Documentation
Work and school notes when a visit supports one. A note is a clinical finding, not a form we fill in on request.
What Illinois telehealth cannot do for you
A virtual visit cannot listen to your lungs, palpate an abdomen, take an accurate blood pressure for you, drain an abscess, splint a fracture or run a rapid test in the room. When one of those is what the situation needs, the honest answer is a referral for hands-on care in your area — and we would rather give it in the first five minutes than after you have paid for a visit that could not resolve anything.
Good fit for a virtual Illinois visit
- Symptoms you could describe accurately over the phone
- Follow-up on something already being managed
- Refill evaluation for a long-standing medication
- A second opinion on whether something needs to be seen in person
- Households in rural or small-town Illinois where the nearest option is a drive
Needs in-person care instead
- Chest pain, trouble breathing, stroke symptoms, severe bleeding or thoughts of self-harm — call 911
- Injuries needing imaging, stitches or a splint
- Anything requiring a hands-on examination or an in-room test
- Care that must be delivered by an Illinois facility or specialist
Presence does not provide emergency care in Illinois or anywhere else. For an emergency, call 911 or go to the nearest emergency department.
How labs, imaging and prescriptions work in Illinois
Testing is ordered where you are
When blood work or imaging is warranted, the order goes to a collection site or imaging facility near you in Illinois rather than requiring travel to Texas.
Pricing is quoted first
Member pricing on labs and imaging through participating partners is quoted before anything is ordered, so an Illinois member is never surprised by the bill behind the visit.
Prescriptions go to your Illinois pharmacy
When a prescription is clinically appropriate, it is sent to the pharmacy you use. Controlled substances are not prescribed virtually.
Results come back with a conversation
A result is explained, not dropped into a portal for you to interpret alone.
Partner collection and imaging coverage varies by Illinois location and is confirmed for your address before an order is placed.
Why licensure — not coverage area — decides who can see you
Telehealth is regulated by the state the patient is physically in at the time of the visit. A practice can advertise nationwide and still be unable to treat you legally in Illinois. That is why the only claim on this page is the one we can stand behind: our provider is licensed for Illinois, and Illinois patients can be seen virtually for applicable provider-led services.
It also explains the boundary in the other direction. If you are an Illinois member travelling in another state, availability depends on licensure in that state, and we will tell you plainly rather than guess.
Insurance, Medicare and paying for an Illinois visit
Presence intends to accept commercial insurance, and Medicare patients are welcome. Payer contracts, network participation and Medicare enrollment are still being completed, so nothing here should be read as a promise that your plan covers or that we bill it today. Coverage, benefits and in-network status vary by plan and are verified before a visit.
Membership is not insurance, and self-pay prices are published so you always have a known-cost route to care regardless of what a plan decides.
Medicare Advantage plans set their own networks and rules and are verified plan by plan. We do not claim that all Medicare plans are accepted.
Illinois membership options
Virtual Family Care
$19.99/month
Unlimited 24/7 virtual care for your entire household — care when you need it, from the comfort of home.
- Unlimited 24/7/365 virtual visits by phone or video for your household
- Pediatric virtual care included for children under 13
- Skip the traffic, the waiting room and the missed workday
- Local in-office visits $129 per visit for members ages 13+
- Member pricing on labs, imaging and medications
- No insurance required · No copays for virtual visits
$19.99/month · Billed monthly · 12-month commitment · Covers your household · $129 per local in-office visit · One-time $49 onboarding before a first in-person visit
See Membership Details
- Unlimited virtual visits, 24/7/365, by phone or video with a licensed provider — no copay for virtual care and no per-visit fee.
- Skip the traffic. Skip the waiting room. Skip missing work. And skip paying urgent care or ER prices for something that may be handled virtually.
- Pediatric virtual care is included for children under 13. Local in-office Presence care is for ages 13+; when a younger child needs hands-on care, families can access participating pediatric partners.
- When virtual care isn't enough, members can be seen in person at the Presence practice in North Richland Hills. Local in-office visits on this plan are $129 per visit and are not included in the monthly membership.
- Member pricing on labs, imaging and medications through participating partners. Savings vary by service and facility.
- Membership requires a 12-month commitment, billed monthly, and continues month to month afterward.
- Membership is not health insurance. See Membership & Care Information in the footer for full disclosures.
12-month membership commitment · Billed monthly. Local in-office visits are billed at $129 per visit and are not included in the monthly fee. Local Presence primary care is for ages 13+. A one-time $49 clinical onboarding & medical history review is completed before your first in-person visit.
MOST POPULAR · BEST VALUE
Virtual + Local In-Office Care
$29.99/month
Unlimited 24/7 virtual care for your household, with two local in-office visits included every year.
- Unlimited 24/7/365 virtual visits for everyone at home
- 2 local in-office visits included annually; additional visits $99 each
- Pediatric virtual care included for children under 13
- No copays for virtual visits · No insurance required
- Member pricing on labs, imaging and medications
$29.99/month · Billed monthly · 12-month commitment · Covers your household · 2 local in-office visits included annually, then $99 each · One-time $49 onboarding per person before a first in-person visit
See Membership Details
- Unlimited 24/7/365 virtual visits for everyone in the household, including pediatric virtual care for children under 13.
- Because kids get sick at night. Work runs late. Traffic is brutal. Whether it's 2:00 in the afternoon or 2:00 in the morning, your family still has access to care.
- Two local in-office visits are included each membership year for household members ages 13+. Additional in-office visits are $99 each.
- Children under 13 receive virtual care and referral to participating pediatric partners when hands-on care is needed.
- Member pricing on labs, imaging and medications through participating partners. Savings vary by service and facility.
- 12-month commitment, billed monthly. Membership is not health insurance.
12-month membership commitment · Billed monthly. Includes 2 local in-office visits per membership year for household members ages 13+; additional in-office visits are $99 each. Local Presence primary care is for ages 13+.
Individual Unlimited
Ages 19–44$79/month
Ages 45–64$89/month
Ages 65+$109/month
Make Presence your primary care home, with age-based pricing and local visits that aren't counted.
- Unlimited 24/7/365 virtual visits by phone or video
- Unlimited medically appropriate local primary care visits
- No per-visit charge for covered local primary care
- Same local provider for continuity of care
- Member pricing on labs, imaging and medications
$79/month ages 19–44 · $89/month ages 45–64 · $109/month ages 65+ · Billed monthly · 12-month commitment · One-time $49 onboarding before your first in-person visit
See Membership Details
- Unlimited virtual visits, 24/7/365, plus unlimited medically appropriate local primary care visits with no per-visit charge.
- Wellness and annual visits, sick visits, follow-ups, referrals and authorizations are included when medically appropriate.
- You see the same local provider each time, so your history, medications and goals carry forward between visits.
- A one-time $49 clinical onboarding and medical history review is completed before your first in-person visit.
- Local primary care is for ages 13+, scheduled at the Presence practice in North Richland Hills. Appointment availability varies.
- Age-based monthly pricing: $79 ages 19–44, $89 ages 45–64 and $109 ages 65+. 12-month commitment, billed monthly. Membership is not health insurance.
12-month membership commitment · Billed monthly. Ages 13+ for local primary care. One-time $49 clinical onboarding & medical history review before your first in-person visit.
COMPLETE FAMILY CARE
Family Unlimited
$219/month
Complete household care with unlimited local primary care visits.
- Unlimited 24/7/365 virtual visits for the household
- Unlimited medically appropriate local primary care visits (ages 13+)
- No per-visit charge for covered local primary care
- Family of up to 5 · each additional child after 5 is $29/month
- Member pricing on labs, imaging and medications
$219/month · Billed monthly · 12-month commitment · Family of up to 5 · Each additional child after 5 is $29/month
See Membership Details
- Unlimited 24/7/365 virtual visits for the household, plus unlimited medically appropriate local primary care visits for members 13+ with no per-visit charge.
- Covers a family of up to five. Each additional child after five can be added for $29/month.
- Children under 13 receive pediatric virtual care and access to participating pediatric partners when hands-on care is needed.
- A one-time $49 clinical onboarding and medical history review is completed before each member's first in-person visit.
- The same local provider follows your household's history, medications and preventive care over time.
- 12-month commitment, billed monthly. Membership is not health insurance.
12-month membership commitment · Billed monthly. Children under 13 receive pediatric virtual care and access to participating pediatric partners when hands-on care is needed.
Full terms, applicable in-office visit prices and the one-time $49 onboarding fee are on the pricing page. Presence is a healthcare membership, not insurance.
Questions people ask
Can Presence legally treat me in Illinois?
Yes, for applicable provider-led virtual services. Our provider holds Illinois licensure, which is what determines whether an Illinois patient can be seen.
Do I have to live in Illinois, or just be there?
What matters is where you are physically located during the visit. An Illinois visit requires Illinois licensure regardless of where your mail goes.
Is there a Presence office in Illinois?
No. In-person Presence primary care in Illinois happens on designated care days, four times a year, and there is no daily Illinois office. Virtual care is available now.
Can my children be seen in Illinois?
Children are included for virtual care on couple and family memberships. Some pediatric concerns need hands-on assessment, and we will say so and refer locally.
Where do Illinois labs get drawn?
At a participating collection site near you where coverage exists for your address, confirmed before an order is placed.
Does Illinois cost the same as Texas?
Illinois has its own eligibility tiers starting at $19.99/month. The Illinois membership page lists each tier and who qualifies.
Will you bill my insurance or Medicare for an Illinois visit?
Not today. Contracts and enrollment are still being completed. We publish self-pay prices and verify any plan question before scheduling instead of promising coverage.
About this information
Written by the Presence care team for patients considering care with us. Presence care is delivered by licensed providers, including a board-certified Adult-Gerontology Primary Care Nurse Practitioner — not by a physician, and not by software. Meet your provider.
This page explains how our service works. It is general information, not a diagnosis, and it is not a substitute for an evaluation of your own situation. Whether testing, treatment or a prescription is appropriate is decided during a visit.
If this is an emergency — chest pain, trouble breathing, stroke symptoms, severe bleeding, or thoughts of harming yourself — call 911 or go to the nearest emergency department. See our emergency care notice.
Illinois care that starts the same hour
Check which Illinois rate applies to you, or call and ask whether your situation suits a virtual visit.